Strategic Preparation

In almost any organization, the service is only as good as the systems that support it. Knowing how to break down the customer journey and prepare and deliver service excellence at each point along the way is a crucial skill to have (or to hire).

Being able to strategically prepare takes a mixture of experience and creativity; one must imagine what might be based on what has been before, then craft a strategy to prepare for it.

Awareness

Awareness is one of the great differentiators between good service and great service. Are you reading the body language of the person tapping their foot while waiting in your lobby? Are you on top of the fact that your key customer did not send you a holiday basket for the first time in 15 years? Awareness entails noticing the details and looking for the silent problems that go unmentioned.

Awareness is an inherently proactive activity. It takes desire to be “always on” and the courage to look for problems to put on your desk when you have plenty there already.

Active Listening

In today’s digitally distracted world, listening is becoming an increasingly rare skill. Of course, people speak at different speeds — some take longer to get to the point and some never get to a point at all. But if they are your customer, they deserve not only to be heard but to be paid attention to.

Active listening takes it a step further. It means you care enough to put the effort into providing verbal and nonverbal feedback to the person speaking, feedback that tells them you are listening and are focused on what they are saying. Nodding your head, making a quick commentary to emphasize their points, and maintaining good eye contact all signal to the listener that they, and what they have to say is important.

And eye contact means with the person, not your iPhone.

Houston Collectoion Company

Financial Services Representative-Collector

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Get an Early Start on Lead Collection

If you have a strong sales conversion rate once you start a conversation with a Accelerate Lead Collection to Boost Your Salesprospect, your goal is to identify more of the right people to engage in sales discussions. The earlier you can identify a prospect, the earlier you can close a sale.

For businesses with a lower sales close rate, focusing prospects on your key value proposition early in their research/shopping process can help you engage and close more customers who value what you offer.

Accelerate Your Speed to Leads on Your Website

For many organizations, marketing campaigns drive prospects to the company website. While this is an effective way to quickly provide access to all of your company information, prospects may visit your website several times before they reach out to contact you to start a conversation—and become a sales lead. I recommend sending prospects first to a landing page—more on that thought below.

Whether you send prospects directly to your webpage or they land there after starting on your landing page, keep relationship building a top priority on your website.

The easier it is for a prospect to find what they need and to give you their contact information while on your website, the earlier you can start a conversation to gain their business. Here are some key steps you can take on your website to accelerate this process:

Incorporate the image and message from your marketing campaign on your homepage. Let them know they have gone to the right place—and align your benefit communication across all consumer touchpoints. This reduces your bounce rate and engages web visitors in your content.
Place an easy to find “Request More Information” link on the upper navigation on your website. This should be in addition to contact information. You will drive lead collection by providing links for both “Request Information” and “Contact Us.”
Keep your web navigation simple and feature the most commonly sought out information as choices in your navigation bar.
Include a video that explains your core value proposition that ends with a call to action to request more information or to contact you directly.

Identify Leads Even Sooner with a Landing Page

Through the use of a marketing landing page, you can build lead collection and engage prospects in your marketing campaign—and boost the conversion rate of prospects to leads and then to customers. According to Omniture, online advertising campaigns that use landing pages typically see a conversion rate improvement of at least 25%.

You speed up your lead capture as your marketing sends prospects directly to your landing page where you collect their contact information right away. This can shorten the time for advertising through information collection from weeks or months to a single day.

Prospects see your ad, click through to your landing page, provide their information in exchange for more information, and then can click through to your website. You are now doing lead collection at the start of their search process rather than once they have visited your site several times. Because landing pages have become a more common tool, consumers are used to giving away some basic contact information in exchange for something from you.

Optimize Your Landing Page to Boost Sales

Work From Home!!!

If you are looking for a better way to make money, fire your boss or spend more time with your family, you are definitely not alone. With unemployment numbers extremely high, everybody is looking to make extra income these days, and many people are turning to work at home programs.

Not surprisingly, FCS program makes money quickly and easily for someone with little or no experience. FCS is a good fit for you and you can begin making money from home today. Call or email use with your request to start today.

FCS is a leading service organization in the national market; we are looking to add a Credit & Collections Coordinator. With a large and growing accounting and finance team, there is significant opportunity for growth and advancement. The company boasts a team-oriented culture and provides its’ employees with the tools and training necessary to perform.

RESPONSIBILITIES OF THE COLLECTIONS COORDINATOR

The Collections Coordinator will confer with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
Mail form letters to customers to encourage payment of delinquent accounts.
Review customer orders for credit worthiness.
Contact delinquent account customers.
Record information about financial status of customer and status of collection efforts.
Set up new customer accounts.
Receive payment and post amount paid to customer account.
Research short-payments and deductions.
Process credit card payments.

Apply today at www.jobs@fcscollections.com

At FCS Collection Agencies we understand that those who push the hardest get paid first. This is why our collection agents are trained to aggressively pursue your debtors to ensure a maximum recovery on your delinquencies. With our nationwide network of collection attorneys we have the ability to bring the issue to the debtors backyard and recover the funds owed to your company.

FCS collections offers comprehensive asset searches in the U.S for our clients.

Are you in need of a Collections Agency with a proven record of success, but you don't have countless hours to find the best one. That's where we come in.

FCS has prescreened agencies that can provide the exact Collection Services solution you're looking for, whether you have five overdue accounts or over fifty. Using FCS not only provides you with a qualified service, but also saves you valuable time.

Contact use today for a FREE Collection Services quotes! customerservice@fcscollcetions.com

FCS is currently hiring for an experienced Sales Professional to sell the company's full service collection services to local business in your area!
jobs@fcscollections.com

SALES PROFESSIONALS NEEDED

A company that helps you do your best - and on your own terms? No matter how big the collection problem, you’ll find even bigger rewards with a career at FCS. Here, you'll find a collaborative, driven atmosphere to help you reach all of your goals. From professional training to advancement opportunities, you?ll find support the whole way at FCS.

Start controlling your career at jobs@fcscollections.com

Guaranteed Results

For an average $10.00 dollars per account. FCS can recover your slow pay and delinquent account with effective results. Contact use TODAY to sign up with our low cost collection system

Top 10 Qualities of a Manager

An excellent manager taps into talents and resources in order to support and bring out the best in others. An outstanding manager evokes possibility in others.

1. Creativity

Creativity is what separates competence from excellence. Creativity is the spark that propels projects forward and that captures peoples' attention. Creativity is the ingredient that pulls the different pieces together into a cohesive whole, adding zest and appeal in the process.

2. Structure

The context and structure we work within always have a set of parameters, limitations and guidelines. A stellar manager knows how to work within the structure and not let the structure impinge upon the process or the project. Know the structure intimately, so as to guide others to effectively work within the given parameters. Do this to expand beyond the boundaries.

3. Intuition

Intuition is the capacity of knowing without the use of rational processes; it's the cornerstone of emotional intelligence. People with keen insight are often able to sense what others are feeling and thinking; consequently, they're able to respond perfectly to another through their deeper understanding. The stronger one's intuition, the stronger manager one will be.

4. Knowledge

A thorough knowledge base is essential. The knowledge base must be so ingrained and integrated into their being that they become transparent, focusing on the employee and what s/he needs to learn, versus focusing on the knowledge base. The excellent manager lives from a knowledge base, without having to draw attention to it.

5. Commitment

A manager is committed to the success of the project and of all team members. S/he holds the vision for the collective team and moves the team closer to the end result. It's the manager's commitment that pulls the team forward during trying times.

6. Being Human

Employees value leaders who are human and who don't hide behind their authority. The best leaders are those who aren't afraid to be themselves. Managers who respect and connect with others on a human level inspire great loyalty.

7. Versatility

Flexibility and versatility are valuable qualities in a manager. Beneath the flexibility and versatility is an ability to be both non-reactive and not attached to how things have to be. Versatility implies an openness - this openness allows the leader to quickly change on a dime when necessary. Flexibility and versatility are the pathways to speedy responsiveness.

8. Lightness

A stellar manager doesn't just produce outstanding results; s/he has fun in the process! Lightness doesn't impede results but rather, helps to move the team forward. Lightness complements the seriousness of the task at hand as well as the resolve of the team, therefore contributing to strong team results and retention.

9. Discipline/Focus

Discipline is the ability to choose and live from what one pays attention to. Discipline as self-mastery can be exhilarating! Role model the ability to live from your intention consistently and you'll role model an important leadership quality.

10. Big Picture, Small Actions

Excellent managers see the big picture concurrent with managing the details. Small actions lead to the big picture; the excellent manager is skillful at doing both: think big while also paying attention to the details.

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